FAQs

    Where is my order? How many days does my package take to get delivered? You will receive an email confirming that your order has been shipped, from which you can then track its delivery progress. You can do this by going to www.wing.ae >Enter the Airway Bill Number sent to you on your email. Delivery takes 1-5 days ( non- working days included). What are the delivery charges? The delivery charges throughout the UAE is AED 21 (Remote Areas included). Free delivery on orders over AED 400. My order has not arrived within the stated delivery time, what should I do? Our delivery options are fully tracked. If you have not received your order within the times stated for your destination and you have noticed unusual activity on your tracking number, please contact us on info@glamcart.net for help. How can I change my home address or phone number? Changing your details could not be easier, just send an email to info@glamcart.net with your name and order number along withe the new address/phone number and its done! You will receive a reply instantly that the change has been applied! What do I do if my item is damaged?        Here at GlamCart, our team takes special care of each order to ensure your order reaches you in perfect condition. On the odd occasion that you do receive a damaged item, the value of the shipment will be refunded. Shipping charges will not be refunded. How quickly can I return an item? Our returns procedure is simple and easy if the product is unopened and still in its original condition and packaging you can return within 7 days from the date of delivery. How can I pay? When shopping at GlamCart, you can be assured of an easy-to-navigate and secure site that provides easy and secure payment solutions to cater for all your needs. Currently COD is the only payment method.